Privacy Policy

1. Personal information we may collect

When you use our website or contact Digidental, we may collect information that you voluntarily provide.

When you complete our contact form, this may include:

• your name;
• your email address;
• your telephone number;
• the name of your clinic or organization, when provided;
• the information in your message;
• any other information you voluntarily provide.

Do not submit patient information, medical information or sensitive personal information through the website’s general contact form.

2. Information collected while you browse

When you visit our website, certain technical and usage information may be collected automatically by technologies used on the site.

• pages viewed;
• session duration and characteristics;
• interactions with site features;
• browser and device type;
• operating system and screen resolution;
• approximate geographic information;
• general traffic source;
• technical identifiers or cookies when you have consented.

This information helps us understand how the site is used and improve its operation and content.

3. Why we collect this information

Digidental may use collected information to:

• respond to inquiries and communicate with you;
• provide information about our dental laboratory services;
• process requests from dental professionals and clinics;
• operate and secure the website;
• understand site use and improve the user experience;
• measure website performance;
• improve our services and communications;
• meet legal and regulatory obligations.

We use personal information only for the purposes for which it was collected or as otherwise permitted by law.

4. Contact form

Information provided through the Digidental contact form is used to receive, process and respond to your request. Submissions are transmitted to Digidental, including at info@digidental.ca.

Do not use the form to send confidential patient information, patient records, medical information, radiographs, prescriptions, health insurance numbers or other sensitive personal information.

5. Google Analytics

Digidental uses Google Analytics 4 (GA4) to better understand how visitors use our website and to improve its performance.

Google Analytics may process pages viewed, site interactions, session statistics, device and browser information, certain technical information, approximate geographic information, and measurement-cookie identifiers when authorized.

Google indicates that IP addresses may be used during collection to determine approximate geographic information and then removed before data is recorded in Google Analytics. Where required, your analytics-cookie choice is managed through the website’s consent tool.

6. Cookies

Our website may use cookies and similar technologies. Some are required for the site to operate; analytics cookies associated with Google Analytics help measure and understand site use.

Where consent is required, you may accept or reject non-essential cookies through our consent tool and later change your choice through “Cookie preferences” in the footer. See our Cookie Policy for more information.

7. Service providers

Digidental may use technology service providers for website hosting, form and email processing, usage analytics, security, maintenance and digital operations.

Providers may access information only as necessary to deliver their services and in accordance with applicable agreements and obligations. Google is a technology provider for Google Analytics.

8. Processing information outside Quebec

Some technology providers used by Digidental may process or host information on infrastructure outside Quebec or Canada. That information may be subject to laws in the jurisdictions where it is processed.

Digidental takes required steps to assess and govern transfers or processing outside Quebec when required by law.

9. Retention of information

Digidental retains personal information only as long as needed for the purposes for which it was collected and to meet applicable legal, regulatory or business obligations. When no longer needed, it is destroyed or anonymized in accordance with applicable requirements.

10. Information security

Digidental uses reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, use or disclosure, loss, theft, alteration and other breaches. No electronic transmission or storage method is completely secure.

11. Consent

Where required by law, Digidental obtains consent before collecting, using or disclosing personal information. Consent must be free and informed and given for specific purposes.

You may withdraw consent for certain uses, subject to applicable legal or contractual restrictions. Withdrawal may affect our ability to provide certain services or respond to certain requests.

12. Your rights

Subject to legal exceptions, you may request to:

• access personal information we hold about you;
• correct inaccurate or incomplete personal information;
• obtain information about how your information is used and disclosed;
• withdraw consent where consent is the applicable basis for processing;
• submit a question or complaint about how your personal information is handled;
• exercise any other right available under applicable law.

To exercise your rights, contact Digidental’s Privacy Officer. We may need to verify your identity before responding.

13. Privacy Officer

In accordance with applicable Quebec laws, Digidental designates a person responsible for the protection of personal information.

Requests about your personal information, your rights or this Policy may be addressed to:
Privacy Officer
Digidental
Email: info@digidental.ca

14. Privacy complaints

If you have a concern about how Digidental collects, uses, discloses or protects personal information, contact our Privacy Officer. We review requests and complaints in accordance with our applicable privacy obligations.

15. Links to external websites

Our website may contain links to third-party websites or services. Digidental is not responsible for their privacy practices or content. We recommend reviewing the privacy policies of sites you visit.

16. Changes to this Policy

Digidental may update this Privacy Policy to reflect changes to its practices, technology, services or applicable legal requirements. The latest-update date appears at the beginning of this Policy. Where required by law, affected individuals will be informed of material changes.

17. Contact us

For questions about this Privacy Policy or the protection of personal information, contact Digidental at info@digidental.ca.